New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.

Cand vine vorba de calitate, stil si servicii, The Ritz-Carlton Hotel Company a stabilit standardul de aur pentru oferirea celui mai inalt nivel de experienta pentru clienti. Aceasta carte prezinta cele cinci principii cheie din spatele succesului companiei hoteliere Ritz-Carlton si inovatiilor in domeniul serviciilor pentru clienti.