The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.

Cand vine vorba de calitate, stil si servicii, The Ritz-Carlton Hotel Company a stabilit standardul de aur pentru oferirea celui mai inalt nivel de experienta clientilor. Aceasta carte prezinta cele cinci principii cheie din spatele succesului si inovatiilor in serviciile pentru clienti ale The Ritz-Carlton Hotel Company.