Tourism and Crisis Management

Gui Santana's work presents a comprehensive and detailed treatment of crisis management for the tourism and hospitality industries. Each chapter focuses on a key issue of understanding and managing crises, and the author includes a range of case studies.

Lucrarea lui Gui Santana prezinta un tratament cuprinzator si detaliat al managementului crizelor pentru industriile turismului si ospitalitatii. Fiecare capitol se concentreaza pe o problema cheie a intelegerii si gestionarii crizelor, iar autorul include o serie de studii de caz.