Zero Complaints

Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers

Zero Reclamatii: Calea catre Crearea Continua de Valoare este SINGURA carte care subliniaza importanta pentru organizatii de a se asigura ca clientii lor nu au nevoie sa se planga si sa isi impartaseasca frustrarile cu alti clienti.