Customer Service in Business

Takes the readers through the significance of the customers in businesses and the importance that customer service plays in running successful businesses. The book examines ways in which businesses keep their customers loyal to their products and services.

Prezinta cititorii prin semnificatia clientilor in afaceri si importanta pe care o joaca serviciul pentru clienti in conducerea afacerilor de succes. Cartea examineaza modalitatile prin care companiile isi pastreaza clientii fideli produselor si serviciilor lor.